Staff Guide

Staff Resources

Reporting an Emergency

Look out for yourself, each other, and our community this weekend. If you come across someone in need of medical attention, find a staff member with a radio or go to the nearest first aid station. If you aren’t sure if it is an emergency, assume that it is and get help right away.

If you have a radio, please review the following important radio channels.

Emergency Channel [Channel 1]

The Emergency Channel can be used to report any emergency situation, whether medical or otherwise. The Emergency Channel can be found on channel 1 of any channel stack.

Security Dispatch [Channel 2]

This is your primary channel for all security concerns or requests. If you have a security concern, please reach out via the Security Dispatch Channel.

Festival Dispatch [Channel 3]

The Festival Dispatch channel has answers to your questions and solutions to your problems. You can use this channel for any festival-related questions or concerns. Remember, I don’t know is never the answer!

Making a Radio Call - Remember SWAG

No matter who you are contacting, remember our helpful acronym so that we can support you as quickly as possible!

• Situation : Describe why you are calling
• Where you are located using three points of reference
• Age (approximate) of the person you are helping
• Gender (Best Guess) of the person you are helping

Festival First Aid Locations

• First Aid 1 (Main Medical): Across from Crazy Town off Inferno Ave
• First Aid 2: By Main Merch, near Stage 1 / The Grimm
• First Aid 3: Next to the Entrance Portal and restrooms for Stage 2 / Feeding Grounds

Emergency Locator Signage

• Emergency Locator Signage is deployed throughout the festival in order to help us identify your location more quickly.
• Emergency Locator Signage is structured as follows:
  • Zone number (aligning with closest Stage #)
  • Category
  • Number in that category in that zone
• Categories can be one of five options:
  • Food & Beverage [FB]
  • Amenities [AM] (lost & found, merch, lockers, etc)
  • Theme Elements [TE] (art installations, themed areas, etc.)
  • Stage Elements [SE] (delay towers, stage pillars, etc.)
  • Restrooms [RR]
• If you see any of these ELS signs when making a call, please use them as a primary point of reference whenever possible.

Don’t Have a Radio?

If you are reporting an emergency but do not have access to a radio, you can reach the command post by calling (909) 475-3740. This number is for staff only.

General Info & Run Of Show

Dates, Venue Info, & Maps

• Dates
  • Load In: Mon, 10/14 - Thu, 10/24
    • General Working Hours: 7:00 AM - 7:00 PM
  • Show Days: Fri, 10/25 & Sat, 10/26
    • Show Hours: 4:00 PM - 2:00 AM
    • After Party: 2:15 AM - 6:00 AM
  • Load Out: Sun, 10/27 - FRI, 11/1
    • General Working Hours: 7:00 AM - 7:00 PM
• VENUE
  • NOS EVENT CENTER, 689 S E ST. SAN BERNARDINO, CA 92408
  • Load In Staff Map Linked Here
    

Catering

• Located in the tent behind the Valencia

*FOR REVISIONS TO MEAL REQUESTS, PLEASE ALLOW 48 HRS PRIOR TO MEAL START TIME.*

• Load In - Fri, 10/16 - Thurs, 10/24
  • Breakfast: 6:30 AM - 8:30 AM
  • Lunch: 11:00 AM - 2:00 PM
  • Dinner: 5:00 PM - 7:00 PM
• Show Days - Fri, 10/25 & Sat, 10/26
  • Lunch: 11:00 AM - 3:00PM
  • Dinner: 5:00 PM - 8:30 PM
  • Late Night: 10:30 PM - 1:00 AM
• Load Out - Sun, 10/27 & Mon, 10/28
  • 10/27 Breakfast: 7:00 AM - 9:00 AM 
  • 10/28 Breakfast: 6:30 AM - 8:30 AM 
  • Lunch: 11:00 AM - 2:00 PM
  • Dinner: 5:00 PM - 7:00 PM

Credential Pick Up

ALL STAFF MUST BRING A VALID GOVERNMENT-ISSUED ID TO RECEIVE LOAD-IN CREDENTIALS.

• Load In Credential Pick-Up - Load in Credentials will ONLY be available for pick up at Gate 11
  • Load In Week 1 - Mon, 10/14 - Sun, 10/20
    • Pick up location: Gate 11
  •  Load In Week 2 - Mon, 10/21 - Thurs, 10/24
    • Pick up location: Credential Office container in Lot G next to Gate O, accessed through Gate 11.
  • Show Credential Pick Up
    • On Site Thurs, 10/24 - *THIS IS ONLY FOR STAFF WITH START DATES ON OR BEFORE THURS, 10/24.*
      • Pick up location: Credential Office container in Lot G next to Gate O, accessed through Gate 11.
    •  Off Site 10/25 & 10/26
      • Towneplace Suites
        10336 S Richardson St
        Loma Linda, CA 92354
      • Fri, 10/25: 7 AM - 7 PM
      • Sat, 10/26: 9 AM - 5 PM
        

Human Resources

• Location: in the Valencia Production Office
• The HR Office is responsible for the timely and accurate payment of all Insomniac employees. All seasonal and/or temporary Insomniac employees are required to record their hours at the start and end of each shift. Please make sure your manager signs off on your ins, outs, and breaks.
• Festival HR & Payroll Office Hours - HR will be present during off-site staff check-in hours and also on-site at the HR office.
  • Off-Site:
    • Thursday, Oct 24: 10 AM - 7 PM
    • Friday, Oct 25: 7 AM - 7 PM
    • Saturday, Oct 26: 9 AM - 5 PM
      
  •  On-Site:
    • Thursday, Oct 24: 10 AM - 6 PM
    • Friday, Oct 25: 2 PM - 2 AM
    • Saturday, Oct 26: 2PM - 2 AM
  •  At the on-site HR & Payroll Office, you can:
    • Have your Workday account reset to update your address, tax withholdings, and direct deposit information
    • Obtain an employee ID and other info
    • Confirm pay code & pay date
    • Say hello!
    • Pay Periods & Pay Dates
  •  For Escape, all seasonal staff will be paid no later than 11/8/2024. All on-boarding in Workday must be completed prior to receiving credentials and before the
    start of the employee’s shift.
  • HR will be emailing our seasonal employees who need their IDs reverified. If you receive an email from HR@insomniac.com regarding reverifying your I9 IDs, then please bring valid IDs to credential pickup and stop by the HR table to have your IDs reverified in person.
  • Email HR@insomniac.com if you have any questions.
    Madison Pena, Production HR Generalist
    Sonia Villegas, Production HR Generalist
    hr@insomniac.com
    

IT

• IT Radio Channel 29
• The Insomniac wifi network is intended for festival operations and business purposes. It is not intended for personal use or entertainment, including video streaming, torrenting, or other non-work-related uses.
• Excessive use of one of these services may result in the block of that service or your device from the network.
• All critical Insomniac networking devices are labeled with an Insomniac IT tag. This includes power outlets, power supplies, extension cords, cables, and networking equipment. Any attempts to interfere with, alter, unplug or destroy this equipment will constitute a violation of this policy.
• All outside networking hardware must be pre-approved by Insomniac IT staff. Any use of rogue networking devices will result in confiscation and ejection from the festival.
  

Radios

ESC24 | Radio Matrix

• Hours Of Operation
  • Load In
    
    • Wed, 10/16 - Thurs, 10/24: 8 AM - 5 PM
  •  Show Days
    • Fri, 10/25: 8 AM - 2 AM
    • Sat, 10/26: 12 PM - 4 AM
  •  Load Out
    • Sun, 10/27 - Tues, 10/29: 9 AM - 5 PM
    • Wed, 10/30: 8 AM - 12 PM
  •  Location: south side of the Valencia Building
  • Lost & Missing Radios
    • If you are issued a radio, please look after it. You will be responsible for the cost of the equipment if you lose it. If you do not return all your equipment, Comms Direct will bill the credit card on file for your team.
    • If you do not turn in your radio equipment before the radio trailer closes you are responsible for mailing the equipment back to the Comm Direct Office:
      Communications Direct, Inc.
      Attn : Lost Equipment Dept

      8117 Austin Avenue
      Morton Grove, IL 60053

Social Media Policy

Social Media & Safety Policy Form

The act of taking any recordings or photographs of the event any time during load-in or prior to doors is strictly prohibited. Those in violation of the photo/video policy will be permanently removed from site. The nature of surprise plays a vital role in the fan experience. We hold the fan experience in the highest regard, so please be respectful of our guests. 

Please fill out the Social Media & Safety Policy Form here.

Spirit Week

This year we are doing a “Best Of” series, and bringing back your favorites! Can't wait to see everyone's ‘fits!

Monday 10/21: Wild West
Tuesday 10/22: Animal Day
Wednesday 10/23: Trick or Treat!

Staff Parking

Load In Parking: Mon, 10/14 - Thurs, 10/24

Load Out Parking: Sun 10/27 - Fri, 11/1

• Lot G through Gate 11
• If you or someone on your team needs a drive-on parking pass to be able to drive through site please visit BOH in the Production Office, inside the Valencia. *Passes subject to approval.*

Show Day Parking is assigned and distributed when your Show Day Creds are picked up. Your show day parking lot assignment is based on your working location and arrival time. 

**PLEASE DO NOT LEAVE ANY GOLF CARTS OR EQUIPMENT UNATTENDED IN ANY PARKING LOTS! THIS INCLUDES OVERNIGHTS, LUNCH BREAKS, ETC. PLEASE ENSURE THEY ARE PARKED AND LOCKED INSIDE THE FESTIVAL FOOTPRINT.**

Site Ops

Info

General Working Hours: 7:00 AM - 5:00 PM

• For assistance from our site team, please be sure to communicate with us early in the day so we can better assist you! This is especially important for crews planning to work at night; please be sure to coordinate any requests early as we will not be keeping our teams past schedule unless it’s absolutely necessary.

Quartermaster

• Check in with our quartermaster office for supplies / ice & water / tables & chairs etc pick-ups. Only approved requests will be facilitated. 

Heavy Equipment & Golf Carts

• You must check in with our motorpool office (eastside of the Damus next to the dome) prior to picking up any equipment and/ or carts. Only approved requests will be facilitated.
• Please be sure to fill out your golf cart waiver prior to signing out your cart from the motor pool team. If you are a heavy equipment operator, you must present your valid heavy equipment certification to obtain the heavy equipment wristband. You are required to wear this at all times in order to operate heavy equipment.
  

Golf Cart Waiver

Golf Cart Waiver

Fueling Policy

• You will be responsible for getting your cart refueled at our site ops compound. (behind the Damus next to motorpool office) Please have our motorpool team do the actual pumping. 
• The mobile fueling team (ams) will only be fueling heavy machinery. 

Load in/out Fueling Hours

• Load in: Mon, 10/14 - Thurs, 10/24
• Load out: Sun, 10/27 - Fri, 11/1
  • 7:30 AM - 5:00 PM

Show Days

• 10/25: 7:30 AM - 1:00 AM
• 10/26: 10:00 AM - 1:00 AM
  

Shipping & Deliveries

Trucking & Deliveries Form

Please be sure to fill out the Trucking & Deliveries Form to ensure that your shipments are not delayed or turned away.

• In order to maintain an efficient build, gate 4 will be utilized solely as the trucks/deliveries entrance. No personal vehicles will be permitted to enter through gate 4. If you need to drop items with a personal vehicle, you must park in lot G after unloading.
• Trucks and delivery vehicles are expected to enter site through gate 4 from W Mill st. Every driver must present a valid government id in order to be granted access to the venue. All trucks, trailers and deliveries approaching the venue must complete the trucks & deliveries form. Please indicate any dead trucks that need to be parked after unloading.
• Shipping Address
  ATTN: NAME
  DEPT/COMPANY - ESC24
  689 S E ST, SAN BERNARDINO, CA 92408

Safety & Security

First Aid

Festival safety is a critical component to the success of the event. Insomniac is dedicated to providing a safe environment for Headliners, staff, artists, and all others who help make this event a reality.

Festival First Aid Locations

• First Aid 1 (Main Medical): Across from Crazy Town off Inferno Ave
• First Aid 2: By Main Merch, near Stage 1 / The Grimm
• First Aid 3: Next to the Entrance Portal and restrooms for Stage 2 / Feeding Grounds

Employee Injuries

If you are injured while working, please stop work immediately, advise your supervisor and seek medical care. Please remember, all staff should seek treatment over at First Aid 1 (Main Medical) during show days as that location is physician led and Incident Report Writers will be on site as well. During non show days, please reach out for medical assistance via the radio on the Emergency Channel, the on duty medical provider will assist.

Prescription Medications

Medication Checks: If a Headliner arrives with medication, notify your supervisor and/or escort them to the nearest Insomniac Health & Safety representative so they can determine if it will be allowed inside at the secondary search. You can also contact a Health & Safety representative on the Festival Dispatch Channel.

Emergency Evacuation Procedures

In the event of a crisis, ensure that everyone around you is safe and calm. Listen for stage and radio announcements for further instructions. If instructed to do so, guide Headliners to the announced emergency evacuation area.

• Communicate only facts confirmed by Insomniac.
• Be honest and credible with your information.
• Express empathy and compassion for those involved with the crisis and/or accident.
• Know the event evacuation routes in advance.

If a Storm Occurs

Officials may allow activities to resume after 30 minutes of no detected lightning strikes, rain, etc. within a 10-mile radius of the event site. Participants will be alerted if the weather threat has ended and if/when the event will resume.

If High Winds Occur

Stages may need to temporarily cease their performances, with attendees relocated safely away from the affected structures. Occupational Health is open for staff and artists on show days, located off of Inferno Ave (FA 1).  If one or more Headliners are injured, alert security personnel, medical staff, or someone with a radio and ensure help is on the way. Remain with anyone requiring medical attention until help arrives.

OSHA & PPE

Insomniac requires all personnel on site to wear high-visibility gear. Additionally, all build crews will need steel toes, hard hats, harnesses, osha 10/30 cards, and relevant heavy equipment certification. 

If you do not have a hi-vis, we will be selling them for $10 at the production office.

If you are a heavy equipment operator, you must present your valid heavy equipment certification to obtain the heavy equipment wristband. You are required to wear this at all times in order to operate heavy equipment.