STAY STRONG, STAY SAFE, AND STAY POSITIVE!
The well-being of our Headliner community has always been a guiding light at Insomniac. Though the world is moving in a more positive direction, it is still too early for us to gather at Escape Halloween in 2020. While we are disappointed by this outcome, we are excited to shift our focus to creating an unforgettable experience for next year’s festival. Please see below for more information.
- Since Escape Halloween has been postponed, will our tickets be good for the new dates?
Yes! All tickets will be honored for the new dates.
- If I am unable to attend the new Escape Halloween dates, can I get a refund or exchange to a different show?
The refund window has now closed. Your current festival passes will be valid for Escape Halloween 2021 and will be automatically upgraded for free.
- If I keep my tickets, will I still receive my tickets in the mail for the 2021 event?
Yes, tickets will be shipped closer to the event date! You will be notified by email with your tracking information once shipped.